FAQ's
Frequently Asked Questions (FAQ)
Welcome to the Naya Bazar FAQ page! Here, we’ve gathered answers to some of the most commonly asked questions. If you have any other inquiries, feel free to reach out to us—we’re happy to assist you!
1. What products do you offer?
At Naya Bazar, we offer a wide range of products, including home décor, fashion accessories, clothing, and unique gifts. Our collection is carefully curated to provide high-quality items that blend traditional craftsmanship with contemporary style.
2. How do I place an order?
Placing an order on our website is simple! Just follow these steps:
- Browse our product categories or search for items using the search bar.
- Select the item you’d like to purchase, choose your size (if applicable), and click “Add to Cart.”
- When you’re ready to check out, click the shopping cart icon and proceed to checkout.
- Enter your shipping information and select your preferred payment method.
- Review your order, then click “Place Order” to complete the purchase.
3. How do I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track the status of your order by visiting the carrier’s website and entering your tracking number.
4. What payment methods do you accept?
We accept a variety of payment methods, including:
- Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
- PayPal
- Apple Pay
- Google Pay
- Shopify Payments
5. Do you offer free shipping?
Yes! We offer free standard shipping on orders over [Insert amount] within [your country/region]. Shipping costs for orders under this amount will be calculated at checkout based on your location and chosen shipping method.
6. How long does shipping take?
- Standard Shipping: Typically arrives within 5-7 business days after processing.
- Express Shipping: Arrives within 2-3 business days after processing.
- International Shipping: Delivery times may vary between 7-21 business days depending on your location.
Please note that delivery times are estimates and may vary due to factors such as weather or customs delays.
7. Can I change or cancel my order after it’s placed?
We process orders quickly to ensure fast shipping, so changes or cancellations may not always be possible. If you need to make changes, please contact our customer support team as soon as possible. We’ll do our best to accommodate your request if the order has not been shipped yet.
8. Do you ship internationally?
Yes, we do offer international shipping! Shipping times and costs vary depending on the destination. International customers are responsible for any customs duties or taxes that may apply upon arrival in their country.
9. How can I return an item?
We accept returns within [Insert number of days, e.g., 30 days] from the date of delivery. To be eligible for a return, the item must be unused and in its original packaging. Please visit our Returns & Exchanges page for full details on how to return your items and receive a refund or exchange.
10. My order arrived damaged. What should I do?
We’re sorry if your order arrived damaged! Please contact our customer service team within [Insert number of days, e.g., 7 days] of receiving your order. Provide your order number and photos of the damaged item, and we’ll be happy to assist you with a replacement or refund.
11. Do you offer gift cards?
Yes! We offer gift cards that can be used for any purchase on our website. You can purchase them directly from our website and send them to your friends and loved ones.
12. I have a problem with my order. Who do I contact?
If you have any questions or issues with your order, please reach out to our customer support team at [Insert contact email] or [Insert phone number]. We are here to assist you and resolve any concerns you may have!
13. How do I contact customer support?
You can contact our customer support team by:
- Emailing
- Calling us
- Using the live chat option on our website during business hours
We’re happy to assist you with any questions or concerns!